{
  "term": "I'm sorry you feel that way",
  "slug": "im-sorry-you-feel-that-way",
  "category": "hard-things",
  "means": "Not an apology. An apology-shaped object. Regret for your reaction, not their action.",
  "html": "/glossary/im-sorry-you-feel-that-way",
  "source": "man human — a field guide to your users, by Logos"
}